Any emergency ?

Privacy Policy

Last updated: May 21, 2026

My Pro HVAC ("we," "us," or "our") operates the website https://my-pro-hvac.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and contact us through our forms.

1. Information We Collect

We may collect the following personal information when you fill out our contact form or interact with our website:

• Full name

• Phone number

• Email address

• Service request details

• IP address and browser information

2. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and inquiries

• Send appointment confirmations and reminders

• Send SMS communications related to your service request

• Send follow-up emails regarding our services

• Send maintenance reminders and promotional offers

• Improve our website and services

• Comply with legal obligations

3. SMS Communications

By submitting our contact form you agree to receive SMS messages from My Pro HVAC including promotional messages, transactional messages, and alerts. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other uses require prior consent.

4. Email Communications

By submitting our contact form you may receive emails from My Pro HVAC related to your service request, appointment confirmations, and occasional promotional offers. You can unsubscribe at any time by clicking the unsubscribe link in any email.

5. Cookies and Tracking Technologies

We use cookies and tracking technologies including Google Analytics to analyze website traffic and improve user experience. Google Analytics collects anonymous data about how visitors use our site. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

6. Data Security

We take the security of your personal information seriously and implement the following measures to protect your data:

• Encryption — all data transmitted between your browser and our website is encrypted using SSL/TLS technology

• Secure Storage — your personal information is stored on secure servers protected by firewalls and access controls

• Access Controls — access to your personal information is restricted to authorized personnel only who need it to perform their job functions

• Third Party Security — we require all third party service providers who handle your data to maintain appropriate security standards

• Regular Monitoring — our systems are regularly monitored for potential vulnerabilities and security breaches

• Data Minimization — we only collect the personal information necessary to provide our services

Despite these measures no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

7. Third Party Services

We use the following third party services to operate our business:

• GoHighLevel — CRM, automation, and communication platform

• Mailgun — email delivery service

• Google Analytics — website analytics

• Twilio — SMS delivery infrastructure

These third parties have their own privacy policies governing how they handle your data. We ensure all third party providers maintain appropriate security standards consistent with this Privacy Policy.

8. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We do not share your mobile information with third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements

• With subcontractors providing support services such as customer service, subject to appropriate data protection agreements

• When required by law or to protect our legal rights

• With your explicit consent

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

10. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Opt out of SMS communications by replying STOP

• Opt out of email communications by clicking unsubscribe

• Request information about how your data is used and shared

11. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated date.

13. Contact Us

If you have any questions about this Privacy Policy please contact us at:

My Pro HVAC Email: [email protected] Phone: [YOUR GHL PHONE NUMBER] Website: https://my-pro-hvac.com